Just Released - New Onboarding Engine

At Caruso, we understand that every delay in onboarding an investor is a potential lost opportunity. Paper-based processes frustrate investors and advisors, introduce errors, and slow down capital raises. That’s why we’ve always focused on delivering the industry’s most seamless onboarding experience, and now we’ve taken it even further. Our new onboarding engine eliminates friction and double handling, helping fund managers accelerate applications, close faster, and focus on raising and deploying capital.

Enhanced Investor Experience

For New InvestorsThe new onboarding engine provides a more intuitive and logical flow from initial interest to completed application. New investors benefit from:

• Step-by-step guidance tailored to them and the fund
• Dynamic forms that adapt to location, entity type, and investor status
• Real-time visibility into application progress
• Instant access to the investor portal upon completion
• Secure saving of key details for future investments

For Existing InvestorsReturning investors benefit from a faster, more streamlined experience. They can quickly apply for new opportunities in seconds, using their existing profile, investing entity, and saved documentation. It’s a seamless process that saves time for both investors and fund managers, reducing friction and accelerating capital deployment.

Transforming the Advisor Experience

Previously, advisors managing investments for several clients needed to switch between different investor portal accounts which created inefficiencies and potential errors. The new onboarding engine transforms this experience by allowing advisors to:

• Follow one consistent application process across all clients
• Seamlessly select which investor they're acting on behalf of
• Complete multiple applications without switching between portal accounts
• Maintain clear audit trails for each client relationship

This streamlined approach enables advisors to operate more efficiently whilst ensuring compliance with their fiduciary responsibilities.

More powerful tools for fund managers

This release gives fund managers more flexibility and control than ever before.

• Direct application links: Instantly generate application form links and send them to any prospective investor, no login required.
• Fully customisable datarooms: Tailor every piece of content shown to investors, with granular permission controls across individuals, groups, or specific opportunities.
• Application visibility and manual overrides: Easily track the status of each investor application and intervene when needed, with the ability to override specific steps using a manual process if required.
• Configurable application workflows: This release lays the foundation for even deeper customisation. Upcoming enhancements will allow fund managers to configure certain steps to suit their needs including adding custom fields, and choosing when to trigger e-signing requests for wholesale certificates, subscruption documents and similar.

Targeted vs. Organic Capital Raising

The new onboarding engine supports two distinct capital raising approaches:

Targeted Capital RaisingFund managers can now generate shareable direct links to specific investment opportunities, enabling them to:

• Invite individual investors to exclusive opportunities
• Send personalised onboarding links directly to prospects
• Maintain control over who sees specific investment opportunities
• Track engagement with particular investor segments

Organic Capital RaisingExisting investors can browse available opportunities through the investor portal and apply directly, creating a self-service environment for active investors seeking new opportunities.

Granular Data Room Permissions

Alongside the new onboarding engine, we've enhanced our data room access controls to provide fund managers with greater flexibility in managing their capital raises.

Fund managers can now set data room access to four distinct levels:

1. Hidden - Opportunity not visible to any investors
2. Visible to all - Open access for any visitor to view
3. Visible to existing investors in the fund - Restricted to current fund participants
4. Visible to selected accounts - Exclusively available to individually invited investors

This granular control enables fund managers to create exclusive opportunities for specific investor groups, manage confidential pre-launch marketing, and tailor their capital raising strategy to different investor segments. Whether you're conducting a private placement for select high-net-worth individuals or opening a broader opportunity to your entire investor base, these controls provide the flexibility to execute your strategy effectively.

See It in Action

The new onboarding engine is now live for all Caruso customers, delivering an immediate upgrade to your capital raising workflows. To see how it can transform your investor application process, get in touch at [email protected].