Just Released – Activity Feed

Knowing what has been communicated to an investor, and whether they have engaged with it, has always been important in fund administration. But for many teams, that information has lived in disconnected systems: email logs in one place, documents in another, and transaction records somewhere else entirely. Piecing together a coherent picture of an investor relationship has required manual effort and context-switching that few busy operations teams can afford.

Caruso's activity feed addresses this directly. Available on every Account and Investing Entity record, the feed already shows a timeline of key actions, notes, and documents. This release significantly expands what appears there, bringing transactional emails and engagement signals into the same view.

Log Emails and Engagement on the Activity Feed

Caruso automatically generates a range of transactional emails throughout the lifecycle of an investor's relationship with a fund: distribution notices, capital call notifications, KYC requests, statement availability notices, and more. These are important communications, and until now they were sent but not easily surfaced within the platform.

With this release, those system-generated emails now appear on the activity feed of the relevant Account and Investing Entity records. Teams can see exactly which communications have been sent, when they were sent, and how investors have engaged with them. Engagement signals such as delivered, opened, and bounced are surfaced directly in the timeline, removing the need to cross-reference external email platforms to understand whether an investor has received and interacted with a communication.

This sits within a broader commitment to strengthening investor communications end-to-end. Teams can already send one-to-one emails directly from an Account or Investing Entity record, and those messages appear in the same activity timeline alongside system-generated communications and engagement signals. The result is a single, coherent view of every interaction with an investor, accessible without leaving the platform.

Continuous Table Upgrades

Three new tables have been added to the Unit Class view: Holdings, Transactions, and Distributions, making it easier to review key unit class activity and balances in one place. From the Fund view, you can now also quickly sort and filter unit classes by Active (units > 0), Inactive (no current or previous holdings), or Settled (holdings exist but no units).

Why This Matters for Fund Operations

The activity feed is used by fund admin teams to understand the current state of an investor relationship at a glance. When a distribution has been processed, an admin needs to know whether the investor received their notice. When a KYC request has been sent, the team needs to be able to confirm delivery without opening a separate email tool. When an investor calls with a query, the team should be able to quickly review what they have and have not seen.

Having email history, document issuance, and engagement data in one place reduces the time spent tracking down that context. It also improves the quality of investor service: teams can act on real information about what investors have received and responded to, rather than assumptions.

For compliance purposes, the complete communication record on the activity feed provides a reliable and readily accessible audit trail. Every transactional email sent to an investor is logged against their record, supporting the kind of documentation that both internal governance processes and external regulatory reviews require.

What Is Coming Next

This release is the first step in a broader programme of work to make investor communications more transparent, more manageable, and more flexible within Caruso. The team is actively working on several related improvements.

Admins will soon be able to preview transactional emails before they are triggered, giving teams confidence in what investors will receive before a capital call or distribution run is finalised. Bulk communication capabilities will be expanded to allow teams to target all investors in a fund or unit class directly. And communication preferences will become more granular, enabling investors and advisers to configure settings such as receiving only transactional emails, or only marketing communications, according to their preferences.

Improvements and Fixes

This release also includes the following improvements and fixes:

• Periodic and Exit Statements - The Statements module now supports two statement types; Periodic and Exit. Statements can be drafted in bulk and issued to investors through the portal.

• Registry Team - A new Admin App team type enables fund admin tasks to be delegated to a dedicated registry team, either Caruso-managed or in-house, so fund managers are not the default operators for day-to-day registry work.

• Unassigned Admin Filter for Tasks - A new filter in the task management view lets admin users quickly surface all tasks that have not yet been assigned to a team member, making it easier to spot and action outstanding work before it falls through the cracks.

• Optional Bank Account Details on Allocation Payments - Bank account details are no longer required when adding a payment against an allocation, giving admin users greater flexibility to record payments at the point of entry and capture banking details separately.

• Distribution Payment Date vs Period End Date Configuration - The Holding Summary, Investor Summary, and Distribution Summary statements can now be configured to filter distributions either by payment date or the distribution period end, giving fund managers greater control over how distribution timing is presented to investors.

• Badge colours - Type and category badges now each have a unique colour, with red and green reserved for statuses.

• Tags in list view - A Tags column has been added to the Investing Entity and Account lists so admins can see record tags at a glance, without opening each record.

• MP4 uploads for verification - Admins can now upload video (MP4) files in the Admin App, so biometric verification videos can be saved to an account.

• Secondary market listing layout - Metrics now appears first, so investors see key performance data before a more detailed overview.

If you'd like to explore these features in detail, email [email protected] to arrange a product demonstration.